On-Site L2 Deskside IT Technician

Teceze; Bingen (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Teceze is seeking a hands-on Deskside Support Engineer to provide on-site L2 IT support at the Aerovel customer location in Washington State. You will act as the primary local IT resource, handling hardware, software, OS, and connectivity issues.

You will install and repair Windows devices, support Microsoft 365 and enterprise apps, manage devices through imaging and deployment, and coordinate with remote teams while following security policies.

Qualifications

• 3–5+ years in Deskside/Desktop/Field Services.
• Hands-on on-site L2 support experience.
• Ability to work at customer site in Washington state.
• Experience with Windows OS, M365, VPN, printers, peripherals.
• Knowledge of ITIL incident management.

Responsibilities

• Provide on-site L2 deskside and field support.
• Install, configure, troubleshoot, repair, and replace Windows devices.
• Support Windows 10/11, M365, Outlook, Teams, VPN, Wi-Fi, printers.
• Perform PC builds, imaging, deployments, and hardware refreshes.
• Troubleshoot hardware, OS, apps, and network issues.
• Support network, server, data center, and AV equipment.
• Manage incidents with ServiceNow, Remedy and document SLAs.
• Maintain IT asset inventory and device lifecycle.
• Coordinate with remote resolver teams and escalate as needed.
• Follow customer security policies and SOPs.

Skills

Windows 10/11 troubleshooting

Desktop hardware troubleshooting

Microsoft 365 apps

VPN and networking basics

PC imaging and deployment

Peripheral devices support

Active Directory / Entra ID

ITSM tools (ServiceNow/Remedy)

ITIL processes

Education

CompTIA A+ certification

Network+ certification

Microsoft 365 certification

ITIL Foundation

Tools

ServiceNow

Remedy

Job description

Teceze is seeking a hands-on Deskside Support Engineer to provide on-site L2 IT support at the Aerovel customer location in Washington State. You will act as the primary local IT resource, handling hardware, software, OS, and connectivity issues.

You will install and repair Windows devices, support Microsoft 365 and enterprise apps, manage devices through imaging and deployment, and coordinate with remote teams while following security policies.