On-Site L2 Deskside IT Engineer

Teceze; Bingen (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Teceze is seeking a hands-on Deskside Support Engineer to provide on-site L2 IT support to end users at the Aerovel customer location in Washington State. You will be the primary local IT resource, troubleshoot hardware, software, OS, and peripheral issues, and coordinate with remote teams as needed.

Responsibilities include Windows 10/11 support, Microsoft 365, VPN, printers, imaging and deployments, asset management, and incident management in ITSM tools.

Qualifications

• 3-5+ years of deskside/desktop or field services experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer-handling skills.
• Ability to work independently at the customer site and meet security requirements.
• Experience with imaging, deployment, and asset management.

Responsibilities

• Provide on-site L2 deskside and field support for end users.
• Install, configure, troubleshoot, repair, and replace Windows devices and peripherals.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, Wi-Fi, printers, and enterprise apps.
• Perform PC imaging, deployment, software installs, and hardware refreshes.
• Troubleshoot hardware, OS, application, and network issues.
• Support network/server/AV equipment as needed at the site.
• Manage incidents through ITSM systems and document with SLA adherence.
• Maintain IT asset inventory and lifecycle activities.
• Coordinate with remote resolver teams and escalate as required.
• Follow security policies and SOPs.

Skills

Windows 10/11 troubleshooting

Hardware troubleshooting

Microsoft 365

VPN & Networking

PC imaging & deployment

Peripherals support

Active Directory & Entra ID

ITSM tools (ServiceNow/Remedy)

ITIL knowledge

Communication & customer service

Tools

ServiceNow

Remedy

Job description

Teceze is seeking a hands-on Deskside Support Engineer to provide on-site L2 IT support to end users at the Aerovel customer location in Washington State. You will be the primary local IT resource, troubleshoot hardware, software, OS, and peripheral issues, and coordinate with remote teams as needed.

Responsibilities include Windows 10/11 support, Microsoft 365, VPN, printers, imaging and deployments, asset management, and incident management in ITSM tools.