IT Site Support Engineer – Executive & VIP Support

Teceze USA; Washington, Baltimore (District of Columbia, MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Teceze USA is seeking a Senior Site Support Engineer to provide onsite technology support at our Washington, DC headquarters. You will deliver white-glove IT support to executives and senior leaders, ensuring seamless technology for meetings and daily operations.

The role requires strong troubleshooting, excellent communication, and discretion. You will manage Windows/macOS, Microsoft 365, Teams, Intune, and AV systems while coordinating with cross-functional teams and vendors.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, or equivalent.
• Minimum 5 years of onsite IT support experience.
• Experience supporting executives or high-profile stakeholders.
• Strong knowledge of Microsoft 365, Teams, Windows, macOS, AV systems.
• Experience with ServiceNow or similar ITSM platform.

Responsibilities

• Provide discreet, onsite technology support to executives and senior leadership.
• Troubleshoot Level 1–2 hardware, software, connectivity, printing, and mobile device issues.
• Support Microsoft 365 apps including Teams, Outlook, OneDrive, and SharePoint.
• Support Windows, macOS, mobile devices, peripherals, and endpoint tech.
• Manage Teams Rooms, conference room tech, AV systems, and hybrid meetings.
• Ensure technology readiness for Board meetings and other high-profile events.
• Manage endpoint provisioning, configuration, and refresh using Intune.
• Use ServiceNow for incident management and escalation coordination.
• Coordinate with infrastructure, network, security, and external vendors.
• Maintain asset inventories and hardware lifecycle management.
• Take ownership of executive issues and communicate updates clearly.
• Maintain confidentiality and professionalism.

Skills

Executive support experience

Stakeholder management

Strong communication

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Microsoft Teams

Windows

macOS

Intune

ServiceNow

AV systems

Job description

Location: Washington, DC Headquarters

Work Arrangement: Full-time, Onsite

Role Type: Corporate Site Support / Executive Support

Role Overview

The Senior Site Support Engineer will be responsible for delivering high-quality, onsite technology support at the Washington, DC headquarters.

This role involves providing white-glove IT support to senior executives, Vice Presidents, Board members, executive assistants, and other key business stakeholders.

The ideal candidate should have strong technical troubleshooting capabilities, experience supporting executive-level stakeholders, excellent communication skills, and a high degree of professionalism, discretion, and customer-service orientation.

Key Responsibilities

• Provide personalized, responsive, and discreet technology support to executives and senior leadership.
• Troubleshoot complex Level 1 and Level 2 hardware, software, connectivity, identity, printing, and mobile device issues.
• Support Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
• Provide hands‑on support for Windows, macOS, mobile devices, peripherals, and endpoint technologies.
• Support Microsoft Teams Rooms, conference room technology, AV systems, and hybrid meetings.
• Ensure technology readiness for Board meetings, leadership sessions, town halls, and other high‑profile corporate events.
• Manage endpoint provisioning, configuration, replacement, and refresh activities using enterprise tools such as Microsoft Intune.
• Use ServiceNow for incident management, service requests, documentation, and escalation coordination.
• Coordinate with infrastructure, network, security, endpoint, application teams, and external vendors.
• Maintain accurate technology asset inventories and support hardware lifecycle management.
• Take end‑to‑end ownership of executive support issues and ensure timely communication through resolution.
• Maintain confidentiality and demonstrate sound judgment when handling sensitive business information and executive activities.
• Bachelor's degree in IT, Computer Science, Information Systems, or equivalent relevant professional experience.
• Minimum 5 years of experience in onsite IT support, desktop engineering, or digital workplace services.
• Demonstrated experience providing direct IT support to executives, senior leaders, or high‑profile stakeholders.
• Strong knowledge of Microsoft 365, Microsoft Teams, Windows, macOS, mobile devices, peripherals, and AV systems.
• Experience with ServiceNow or a similar enterprise ITSM platform.
• Strong troubleshooting, communication, and stakeholder management skills.
• Professional presence, excellent customer‑service orientation, and the ability to work under pressure.
• Strong ownership, prioritization, and problem‑solving capabilities.
• Ability to work full‑time onsite at the Washington, DC headquarters

Preferred Qualifications

• Experience supporting corporate headquarters, executive briefing centers, or Board environments.
• Experience supporting Board meetings, earnings calls, leadership conferences, and town halls.
• Knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, and device compliance.
• Experience with Microsoft Teams Rooms and enterprise AV technologies.
• ITIL Foundation certification or experience with ITIL‑aligned processes.
• Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV certifications.
• Experience with IT asset management, CMDB, inventory reconciliation, and vendor coordination.