Executive Housekeeping Supervisor: Lead & Elevate Rooms

Sonesta Hotels; Chicago (IL); On-site; USD 3,674,000 - 3,812,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta Hotels is seeking a Housekeeping Supervisor in Chicago to lead daily housekeeping operations, supervise staff, and ensure rooms, public spaces, and hotel areas meet the highest standards of cleanliness and presentation.

You will oversee inspections, coordinate with Front Office, Engineering, Laundry, and leadership teams, and support onboarding, training, and schedule management while maintaining a guest-focused, high-performance environment.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, or facilities experience preferred.
• Previous leadership or supervisory experience within housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Supervision

Communication

Teamwork

Problem-solving

Attention to detail

Job description

Sonesta Hotels is seeking a Housekeeping Supervisor in Chicago to lead daily housekeeping operations, supervise staff, and ensure rooms, public spaces, and hotel areas meet the highest standards of cleanliness and presentation.

You will oversee inspections, coordinate with Front Office, Engineering, Laundry, and leadership teams, and support onboarding, training, and schedule management while maintaining a guest-focused, high-performance environment.