Executive Housekeeper | Lead Hotel Rooms Ops

Hyatt Hotels Corporation; Baltimore (MD); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Free and discounted room nights

Friends & family rates

Discounts on food and beverage

401(k) matching

Job summary

Hyatt Hotels Corporation in Baltimore is seeking an Executive Housekeeper to lead the property's rooms operations. This senior role oversees housekeeping, staff training, budgeting, and interdepartmental collaboration to deliver spotless rooms and exceptional guest experiences.

The ideal candidate has 4+ years in progressive hotel rooms management, pre-opening experience preferred, and strong leadership, communication, and customer service skills.

Qualifications

• Demonstrated ability to effectively interact with people of diverse backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• Responsible for short- and long-term planning and the management of the hotel's Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, etc. are helpful
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Skills

Customer service

Leadership

Communication

Team coordination

Staff training

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Hotels Corporation in Baltimore is seeking an Executive Housekeeper to lead the property's rooms operations. This senior role oversees housekeeping, staff training, budgeting, and interdepartmental collaboration to deliver spotless rooms and exceptional guest experiences.

The ideal candidate has 4+ years in progressive hotel rooms management, pre-opening experience preferred, and strong leadership, communication, and customer service skills.