Executive Housekeeper

Hyatt Regency; Baltimore (MD); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Free/discounted room nights

Friends & family rates

Discounts on F&B

401(k) matching

Tuition reimbursement

Employee meals

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking an Executive Housekeeper to lead our property's Rooms operations. This senior role requires strong leadership, attention to detail, and a commitment to delivering exceptional guest experiences through efficient service and proactive team development.

Reporting to the Director of Operations, you will manage housekeeping through staffing, budgeting, safety compliance, and collaboration with other departments.

Qualifications

• 4+ years in progressive hotel Rooms Management, ideally with Hyatt
• Pre-opening hotel experience is a plus
• Service-oriented with strong presentation skills
• Hospitality degree is an asset
• Strong English communication and leadership abilities
• Proficient in Word and Excel
• Excellent organizational and interpersonal skills

Responsibilities

• Oversee all housekeeping operations and maintain cleanliness standards
• Lead staff training, scheduling, and inter-department coordination
• Develop budget and manage labor costs
• Ensure safety compliance (OSHA/ADA) and vendor relations
• Inspect rooms and supervise multilingual staff
• Collaborate with other departments to meet service goals

Skills

Interpersonal skills

Leadership

English communication

Customer service orientation

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Excel

Job description

Organization- Hyatt Regency Baltimore Inner Harbor

Summary

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

Organization- Hyatt Regency Baltimore Inner Harbor

Summary

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life. We are looking for a dynamic and experienced Executive Housekeeper to lead our property’s Rooms operations. This leadership position plays a critical role in providing efficient service and meaningful experiences. The ideal candidate will possess strong technical expertise, proven leadership capabilities, and a commitment to excellence in hospitality. If you’re passionate about hotel operations, sustainability initiatives, and team development, we invite you to join our team and contribute to a world-class guest experience.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $80,000-$92,000/year (commensurate with experience)
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do Here?

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Operations.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, etc. are helpful
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Why You’ll Love Working Here?

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow . If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.