Luxury Housekeeping Executive: Lead Rooms & Guest Service

Hyatt Regency Baltimore Inner Harbor; Baltimore (MD); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Competitive Salary

Health Benefits

Free and discounted room nights

Friends & family rates

Discounts on food and beverage

401(k) matching

Tuition reimbursement

Staff meals

Job summary

Hyatt Regency Baltimore Inner Harbor is seeking an Executive Housekeeper to lead our Rooms operations and oversee all housekeeping duties across the property. You will train staff, coordinate with departments, and drive guest satisfaction with a focus on detail and service excellence.

The role requires 4+ years in hotel Rooms Management, strong leadership, and English communication skills. We offer competitive pay, health benefits, staff meals, and opportunities for growth within a world-class

Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, etc. are helpful
• Coach and counsel employees to reflect Hyatt service standards and procedures

Skills

Leadership

Customer service

Communication skills

Organizational skills

English proficiency

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Regency Baltimore Inner Harbor is seeking an Executive Housekeeper to lead our Rooms operations and oversee all housekeeping duties across the property. You will train staff, coordinate with departments, and drive guest satisfaction with a focus on detail and service excellence.

The role requires 4+ years in hotel Rooms Management, strong leadership, and English communication skills. We offer competitive pay, health benefits, staff meals, and opportunities for growth within a world-class