Executive Fixed Ops Leader: Service & Profit

Tonkin Hillsboro Ford; Hillsboro, Northern (OR, KY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, & 

Dental/vision options

Job summary

Tonkin Hillsboro Ford is seeking a Fixed Operations Director in Hillsboro, OR to lead Service, Parts and Warranty with a strong profit focus. You will drive labor and parts sales, manage a high-performing team, and partner with leadership to meet budget goals while delivering exceptional guest service.

Ideal candidates bring 7+ years in fixed operations leadership at a dealership, skilled coaching, financial analysis, and a track record of improving efficiency and customer satisfaction in a Ford

Qualifications

• 7+ years of automotive fixed operations leadership experience.
• Proven experience managing Service and Parts departments in a dealership.
• Strong financial acumen with ability to analyze department profitability and KPIs.

Responsibilities

• Provide overall leadership and strategic direction for Service, Parts, and Warranty operations.
• Drive department profitability while maintaining high customer satisfaction scores.
• Develop plans to increase labor and parts sales, retention, and labor rates.
• Monitor KPIs and coach managers, advisors, technicians, and staff.
• Ensure compliance with manufacturer standards and dealership policies.
• Establish budgets and annual operational goals with leadership.
• Improve efficiency, productivity, and customer retention initiatives.
• Oversee warranty processes and reimbursements.
• Foster accountability, teamwork, and service excellence.

Job description

Tonkin Hillsboro Ford is seeking a Fixed Operations Director in Hillsboro, OR to lead Service, Parts and Warranty with a strong profit focus. You will drive labor and parts sales, manage a high-performing team, and partner with leadership to meet budget goals while delivering exceptional guest service.

Ideal candidates bring 7+ years in fixed operations leadership at a dealership, skilled coaching, financial analysis, and a track record of improving efficiency and customer satisfaction in a Ford