Executive Fixed Ops Leader: Service & Profit

Tonkin Hillsboro Ford

Hillsboro, Northern (OR, KY)

Hybrid

USD 180,000 - 250,000

Full time

14 days+
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Benefits offered by this job

Medical and Dental insurance
401(k) with Company Match
Paid Time Off
Employee pricing on parts, service, & 
Dental/vision options

Job summary

Tonkin Hillsboro Ford is seeking a Fixed Operations Director in Hillsboro, OR to lead Service, Parts and Warranty with a strong profit focus. You will drive labor and parts sales, manage a high-performing team, and partner with leadership to meet budget goals while delivering exceptional guest service.

Ideal candidates bring 7+ years in fixed operations leadership at a dealership, skilled coaching, financial analysis, and a track record of improving efficiency and customer satisfaction in a Ford

Qualifications

  • 7+ years of automotive fixed operations leadership experience.
  • Proven experience managing Service and Parts departments in a dealership.
  • Strong financial acumen with ability to analyze department profitability and KPIs.

Responsibilities

  • Provide overall leadership and strategic direction for Service, Parts, and Warranty operations.
  • Drive department profitability while maintaining high customer satisfaction scores.
  • Develop plans to increase labor and parts sales, retention, and labor rates.
  • Monitor KPIs and coach managers, advisors, technicians, and staff.
  • Ensure compliance with manufacturer standards and dealership policies.
  • Establish budgets and annual operational goals with leadership.
  • Improve efficiency, productivity, and customer retention initiatives.
  • Oversee warranty processes and reimbursements.
  • Foster accountability, teamwork, and service excellence.

Job description

Tonkin Hillsboro Ford is seeking a Fixed Operations Director in Hillsboro, OR to lead Service, Parts and Warranty with a strong profit focus. You will drive labor and parts sales, manage a high-performing team, and partner with leadership to meet budget goals while delivering exceptional guest service.

Ideal candidates bring 7+ years in fixed operations leadership at a dealership, skilled coaching, financial analysis, and a track record of improving efficiency and customer satisfaction in a Ford

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