Fixed Operations Director — Lead a Premier Service Team

0LL58 - HANANIA AUTOMOTIVE MANAGEMENT CORP; Jacksonville (FL); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Executive compensation

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & paid leave time

Job summary

Hanania Automotive Group in Jacksonville, FL seeks a seasoned Fixed Operations Director to lead GM Service, Parts, and Warranty operations. You will align the department with GM standards, drive profitability, and elevate customer experiences.

You will coach a team of service advisors and technicians, manage budgets, and report on key metrics while building a culture of accountability and continuous improvement.

Qualifications

• 5+ years of progressive GM Fixed Operations leadership experience in a franchised GM dealership.
• Experience leading GM Service, Parts and Warranty operations is highly preferred.
• Proven track record improving CSI, ELR, HPRO, and shop profitability.

Responsibilities

• Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
• Drive improvements in CSI, ELR, Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
• Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
• Ensure full compliance with GM warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM standards.
• Partner with dealership leadership to improve operational performance and profitability.
• Monitor financial performance, departmental expenses, and key operational metrics.
• Recruit, retain, and develop GM-certified technicians and fixed operations talent.

Skills

GM Fixed Ops

Leadership

Coaching

Strategic planning

People development

Tools

CDK

GM GWM

GlobalConnect

GM SI

Job description

Hanania Automotive Group in Jacksonville, FL seeks a seasoned Fixed Operations Director to lead GM Service, Parts, and Warranty operations. You will align the department with GM standards, drive profitability, and elevate customer experiences.

You will coach a team of service advisors and technicians, manage budgets, and report on key metrics while building a culture of accountability and continuous improvement.