Fixed Ops Leader – Parts & Service Manager

Richmond Mitsubishi - South; Richmond (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based earnings

Paid vacation

Employee vehicle purchase discounts

Career growth opportunities

Supportive team environment

Established customer base

Ownership of Fixed Operations

Job summary

Richmond Mitsubishi is seeking an experienced Parts & Service Manager to lead our Fixed Operations team. You will manage both the Service and Parts Departments, drive profitability, and strive for exceptional customer experience in a fast-paced dealership environment.

The ideal candidate has automotive dealership management experience, strong leadership, and the ability to develop employees while maintaining high customer satisfaction and efficient operations.

Qualifications

• Previous automotive dealership Service Manager, Parts Manager, Fixed Operations Manager, or similar management experience preferred
• Strong leadership and team-building skills
• Knowledge of dealership service and parts operations
• Strong understanding of automotive repair processes and terminology
• Ability to analyze department performance, gross profit, expenses, and productivity
• Excellent customer service and problem-solving skills
• Strong organizational and communication skills
• Comfortable working in a fast-paced dealership environment
• Valid driver’s license and acceptable driving record

Responsibilities

• Oversee the daily operations of the Service and Parts Departments
• Lead, train, motivate, and hold service and parts employees accountable
• Ensure customers receive professional, timely, and high-quality service
• Monitor department sales, gross profit, expenses, productivity, and overall profitability
• Work to achieve and maintain strong CSI/customer satisfaction scores
• Manage technician productivity, efficiency, scheduling, and workflow
• Ensure repair orders are written accurately and completed in a timely manner
• Monitor warranty claims and ensure manufacturer policies and procedures are followed
• Maintain appropriate parts inventory levels and oversee ordering and inventory control
• Monitor parts obsolescence, special orders, returns, and inventory accuracy
• Establish and track department goals and performance expectations
• Handle customer concerns and resolve issues professionally
• Ensure proper communication between technicians, service advisors, parts personnel, sales staff, and management
• Maintain a clean, organized, safe, and professional work environment
• Ensure compliance with dealership and Mitsubishi policies and procedures
• Identify opportunities to increase customer retention, service sales, and department profitability

Skills

Leadership

Team-building

Customer service

Problem-solving

Communication

Job description

Richmond Mitsubishi is seeking an experienced Parts & Service Manager to lead our Fixed Operations team. You will manage both the Service and Parts Departments, drive profitability, and strive for exceptional customer experience in a fast-paced dealership environment.

The ideal candidate has automotive dealership management experience, strong leadership, and the ability to develop employees while maintaining high customer satisfaction and efficient operations.