Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford

Tonkin Hillsboro Ford; Hillsboro, Northern (OR, KY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, & 

Dental/vision options

Job summary

Tonkin Hillsboro Ford is seeking a Fixed Operations Director in Hillsboro, OR to lead Service, Parts and Warranty with a strong profit focus. You will drive labor and parts sales, manage a high-performing team, and partner with leadership to meet budget goals while delivering exceptional guest service.

Ideal candidates bring 7+ years in fixed operations leadership at a dealership, skilled coaching, financial analysis, and a track record of improving efficiency and customer satisfaction in a Ford

Qualifications

• 7+ years of automotive fixed operations leadership experience.
• Proven experience managing Service and Parts departments in a dealership.
• Strong financial acumen with ability to analyze department profitability and KPIs.

Responsibilities

• Provide overall leadership and strategic direction for Service, Parts, and Warranty operations.
• Drive department profitability while maintaining high customer satisfaction scores.
• Develop plans to increase labor and parts sales, retention, and labor rates.
• Monitor KPIs and coach managers, advisors, technicians, and staff.
• Ensure compliance with manufacturer standards and dealership policies.
• Establish budgets and annual operational goals with leadership.
• Improve efficiency, productivity, and customer retention initiatives.
• Oversee warranty processes and reimbursements.
• Foster accountability, teamwork, and service excellence.

Job description

# Fixed Operations Director | Commission Based - Tonkin Hillsboro FordTonkin Hillsboro Ford - Hillsboro, OR 97123## OverviewSalary Range$180,000.00 - $250,000.00 Commission/yearCategoryService## DescriptionIf you're a proven **Fixed Operations leader** who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, **Tonkin Hillsboro Ford** offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service.The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.**Why Join Tonkin Hillsboro Ford?*** Lead a high-volume Ford dealership with a strong reputation in the market* Join one of the Pacific Northwest's most respected automotive groups* Competitive executive compensation package with substantial earning potential* Opportunity to influence dealership strategy and long-term growth* Work with an established team and manufacturer-supported training resources* Career advancement opportunities within a growing dealer organization* Strong leadership support and investment in operational excellence***Fixed Operations Director Job Responsibilities**** Provide overall leadership and strategic direction for Service, Parts, and Warranty operations* Drive department profitability while maintaining exceptional customer satisfaction scores* Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates* Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement* Recruit, train, coach, and develop managers, advisors, technicians, and support staff* Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements* Partner with dealership leadership to establish annual budgets and operational goals* Improve departmental efficiency, productivity, and customer retention initiatives* Oversee warranty administration and ensure accurate processing and reimbursement* Foster a culture centered on accountability, teamwork, employee development, and customer service excellence* Maintain strong relationships with Ford representatives and vendor partners* Implement best practices that improve profitability, workflow, and overall customer experience***Fixed Operations Director Benefits and Compensation*****Compensation:** $180,000 - $250,000 annually, based on experience, qualifications, and performance.In addition to competitive pay, our benefits are designed to support you and your family...* Employer-subsidized Medical and Dental insurance, with comprehensive coverage options* Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth* A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family* 401(k) with Company Match* Generous Paid Time Off that begins accruing from Day 1* Exclusive employee pricing for you and your family on parts, service, and vehicles## Qualifications***Fixed Operations Director Qualifications**** 7+ years of automotive fixed operations leadership experience* Previous experience managing Service and Parts departments within a dealership environment* Proven success driving department profitability and operational performance* Strong financial acumen with the ability to analyze departmental statements and KPIs* Exceptional leadership, coaching, and team-building abilities* Strong customer service and conflict resolution skills* Experience developing and implementing process improvements* Excellent communication and organizational skills* Ford dealership experience preferred*Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.***Ready to Take the Wheel?**If you're a proven automotive fixed operations leader looking for a high-income opportunity with a respected dealership group, we want to hear from you. **Apply today** and discover why **Tonkin Hillsboro Ford** is the right place to accelerate your career!