Fixed Ops Leader: Service, Parts & Body Shop

Hino of Columbia; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Hino of Columbia in Columbia, SC is seeking a Fixed Operations Manager to oversee service, parts, and body shop operations. The role emphasizes profitability, efficiency, and strong leadership across multiple departments.

Ideal candidates will have 3–5 years of progressive dealership experience in fixed operations and proven ability to lead teams, manage customer relations, and administer warranty processes. This is a full-time, on-site management position in Columbia, SC.

Qualifications

• 3 to 5 years of progressive experience in commercial vehicle or dealership parts / service / fixed operations.
• CDK Global DMS experience highly preferred.
• Strong formal and informal leadership skills.
• Ability to build and maintain lasting relationships with key external stakeholders.

Responsibilities

• Manage daily activities and schedules based on priorities and customer needs.
• Direct the hiring and training of internal and road technicians.
• Work with department managers to improve profitability and efficiency.
• Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Work directly with customers and warranty staff to administer warranty claims, as well as understanding and applying warranty guidelines.
• Ensure that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
• Work with Service Director to ensure customer vehicles are fixed correctly and within timeframe the first time.
• Other duties as requested by corporate Senior Management.

Skills

Leadership

Communication

Problem-solving

Customer service

Organization

Time management

Relationship-building

Tools

CDK Global DMS

MS Office

Job description

Hino of Columbia in Columbia, SC is seeking a Fixed Operations Manager to oversee service, parts, and body shop operations. The role emphasizes profitability, efficiency, and strong leadership across multiple departments.

Ideal candidates will have 3–5 years of progressive dealership experience in fixed operations and proven ability to lead teams, manage customer relations, and administer warranty processes. This is a full-time, on-site management position in Columbia, SC.