Desktop Support Professsional
Mission Staffing
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Descrizione del lavoro
Mission Staffing seeks a Desktop Support professional to join our Chicago team, delivering exceptional user support and ensuring productive experiences with the firm's technology.
You will troubleshoot Microsoft 365, Dell desktops, and Cisco video conferencing equipment, focusing on rapid response and complete resolution. Collaborate with network, infrastructure, and cybersecurity teams to resolve complex issues.
Competenze
- Experience supporting Microsoft 365 products.
- Experience with Dell desktops.
- Experience with Cisco video conferencing equipment.
- Strong troubleshooting skills across hardware, software, and network issues.
- Ability to support desktop, mobile, VPN, and remote access.
- Strong customer service skills and a focus on rapid, complete resolution.
Mansioni
- Diagnose and resolve hardware, software, and network issues.
- Provide troubleshooting for applications and custom systems.
- Resolve issues related to desktop, mobile, VPN, and remote access.
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users.
- Assist in implementing automated solutions to reduce repetitive incidents.
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues.
Conoscenze
Descrizione del lavoro
Our client, an investment management firm, is seeking a Desktop Support professional to join their Chicago team. This role's primary responsibility is to provide exceptional user support and ensure a positive, productive experience with the firm's technology. This person will troubleshoot and resolve technical issues related to Microsoft 365, Dell desktops, and Cisco video conferencing equipment, with a focus on rapid response and complete resolution.
- Diagnose and resolve hardware, software, and network issues
- Provide troubleshooting for applications and custom systems
- Resolve issues related to desktop, mobile, VPN, and remote access
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users
- Assist in implementing automated solutions to reduce repetitive incidents
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues
- Experience supporting Microsoft 365 products
- Experience with Dell desktops
- Experience with Cisco video conferencing equipment
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to support desktop, mobile, VPN, and remote access
- Strong customer service skills and a focus on rapid, complete resolution
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