IT Support Analyst — White-Glove Help Desk

TEKsystems; Illinois; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems in Chicago, IL is seeking a contract-level Help Desk/Desktop Supportprofessional with 1-5+ years of experience. The role covers Active Directory, Microsoft Exchange, Azure, Okta MFA, O365/Intune, and hardware troubleshooting, with remote and on-site support.

Candidate must be polished and proactive, capable of handling White Glove service and fast ticket resolution from a fully onsite workplace in Chicago, IL.

Qualifications

• Experience in a mix of help desk and desktop support, with proactive problem solving.
• Polished, professional demeanor and strong communication skills.
• Experience with out-of-the-box thinking to resolve issues quickly.

Skills

Customer Service

White Glove

Help Desk

Desktop

Active Directory

M365

O365

Technical Support

Service Desk

Troubleshooting

Windows

Automation

Intune

Endpoint Management

Asset Management

Job description

TEKsystems in Chicago, IL is seeking a contract-level Help Desk/Desktop Supportprofessional with 1-5+ years of experience. The role covers Active Directory, Microsoft Exchange, Azure, Okta MFA, O365/Intune, and hardware troubleshooting, with remote and on-site support.

Candidate must be polished and proactive, capable of handling White Glove service and fast ticket resolution from a fully onsite workplace in Chicago, IL.