Executive Desktop Support Lead - PowerShell & UX

General Dynamics Corporation; Savannah, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gulfstream Aerospace Corporation in Savannah, GA is seeking a Senior Desktop Support Analyst to provide on-site technical support for installed products and applications, with a focus on executive-level services for C-suite and VIP staff.

The role emphasizes problem solving, ITIL processes, and secure, professional delivery, leveraging PowerShell automation and Microsoft 365 admin capabilities to maintain peak performance of desktop environments.

Qualifications

• Bachelor's degree or equivalent with a tech focus; 3 years desktop support experience.
• Experience supporting executive/VIP environments and on-site service delivery.
• Strong communication, analytical and ITIL knowledge.

Responsibilities

• Provide technical support on software installation, utilization and troubleshooting.
• Analyze customer environments and explain issues non-technically to ensure satisfaction.
• Monitor activities to support customers and contribute improvements in development.
• Deliver on-site executive support and training to staff.

Skills

PowerShell Automation

Microsoft 365 Administration

Endpoint Management (Intune/MECM)

User Experience Mindset

Root Cause Analysis

Cybersecurity Awareness

Data Analytics and Reporting

Executive Support

Technical Writing

Project Management

Education

Bachelor's Degree in Computer Science or MIS

3 years desktop support experience

Tools

Intune

MECM

Job description

Gulfstream Aerospace Corporation in Savannah, GA is seeking a Senior Desktop Support Analyst to provide on-site technical support for installed products and applications, with a focus on executive-level services for C-suite and VIP staff.

The role emphasizes problem solving, ITIL processes, and secure, professional delivery, leveraging PowerShell automation and Microsoft 365 admin capabilities to maintain peak performance of desktop environments.