Senior Desktop Application Integration Analyst

TCH Medical Center; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

TCH Medical Center in the United States seeks a Senior Desktop Application Integration Analyst to guide the Platform Engineering team, drive process improvements, and plan for future technologies to improve the computing environment and meet customer needs. You will advise team members, analysts, and management on technical matters while developing partnerships with internal teams, partners, and vendors.

You will mentor teammates, manage complex operational projects, create data workflows, and

Qualifications

• Minimum 7 years of desktop support, virtual desktops, application scripting, software packaging and/or distribution experience.
• Experience with enterprise Windows OS lifecycle management and deployment processes.
• Strong collaboration and mentoring capabilities across cross-functional teams.

Responsibilities

• Meets customer needs and coordinates with technical teams to deliver customer-oriented solutions.
• Leads Platform Engineering initiatives and drives proactive planning and process improvements.
• Develops and tracks metrics to monitor team performance and success.
• Collaborates with multiple sub-teams and information services departments.
• Introduces new technologies to increase productivity and efficiency.
• Mentors team members and communicates effectively across channels.
• Acts as project manager for complex operational projects within information services.
• Creates data and workflow diagrams for system review and optimization.
• Ensures data accuracy and operational standards; documents procedures and analyzes problems.
• Provides day-to-day guidance to the team and supports operations as needed.
• Creates internal policies and procedures aligned with IT best practices.
• Performs additional special projects as assigned.

Skills

Desktop management

PowerShell scripting

Windows OS knowledge

Virtual desktops

System administration

Education

High School Diploma or GED

Technical diploma in computer-related field

Tools

Omnissa Workspace ONE UEM

Microsoft Intune

System Center Configuration Manager

PowerShell

Job description

We're searching for a Senior Desktop Application Integration Analyst, someone who works well in a fast-paced setting. In this position, you’ll provide guidance and support to the Platform Engineering team, initiate process and performance improvements, and proactively plan for future technologies and more efficient processes that improve the computing environment and meet customer needs. You’ll advise team members, analysts, and management on technical and procedural matters while developing strong partnerships and communication channels with internal teams, partners, and vendors.

Job Duties & Responsibilities

• Meets customer needs and works with appropriate technical teams and management to deliver customer-oriented solutions
• Takes a lead role within the Platform Engineering team by initiating proactive planning and process improvement
• Develops metrics that track and monitor success and failures to improve team performance
• Collaborates within various sub-teams of the Enterprise Systems Services team and with other information services departments through teams and committees
• Demonstrates new approaches and ideas and introduces new technologies and more efficient processes to increase productivity
• Mentors team members on technical and procedural matters and develops strong communication channels
• Acts as project manager for complex operational projects within the information services function
• Creates data and workflow diagrams for new or existing systems for technical review
• Ensures accuracy of data and operational standards by reviewing and documenting procedures for accuracy and operational efficiency, recommending changes as required, and analyzing complex system problems to prevent reoccurrence
• Provides guidance to the team for day-to-day work and operations as needed
• Creates internal operating policies, processes, and procedures consistent with IT best
• Performs other special projects as assigned

Skills & Requirements

• H.S. Diploma or GED required
• Technical diploma in technical or vocational education in a computer-related field preferred
• 7 years' experience in desktop support, virtual desktops, application scripting, software packaging and/or distribution required

Highly Preferred

• Desktop management experience
• Omnissa Workspace ONE UEM
• Microsoft Intune
• System Center Configuration Manager
  • Experience managing enterprise Windows operating systems, including Windows 10 and Windows 11 lifecycle management.
  • Operating System Deployment (OSD)
  • Software applications
  • Software Updates
  • Windows Feature Updates
  • Driver management
  • Compliance settings and Configuration Baselines
  • Experience administering Distribution Points, Management Points, Software Update Points (SUP), Boundary Groups, and Client Settings.
  • Strong knowledge of Windows Update, WSUS, and Microsoft servicing models.
  • Experience developing PowerShell scripts to automate endpoint administration and reporting.