Senior Desktop Support Analyst

General Dynamics Corporation; Savannah, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gulfstream Aerospace Corporation in Savannah, GA is seeking a Senior Desktop Support Analyst to provide on-site technical support for installed products and applications, with a focus on executive-level services for C-suite and VIP staff.

The role emphasizes problem solving, ITIL processes, and secure, professional delivery, leveraging PowerShell automation and Microsoft 365 admin capabilities to maintain peak performance of desktop environments.

Qualifications

• Bachelor's degree or equivalent with a tech focus; 3 years desktop support experience.
• Experience supporting executive/VIP environments and on-site service delivery.
• Strong communication, analytical and ITIL knowledge.

Responsibilities

• Provide technical support on software installation, utilization and troubleshooting.
• Analyze customer environments and explain issues non-technically to ensure satisfaction.
• Monitor activities to support customers and contribute improvements in development.
• Deliver on-site executive support and training to staff.

Skills

PowerShell Automation

Microsoft 365 Administration

Endpoint Management (Intune/MECM)

User Experience Mindset

Root Cause Analysis

Cybersecurity Awareness

Data Analytics and Reporting

Executive Support

Technical Writing

Project Management

Education

Bachelor's Degree in Computer Science or MIS

3 years desktop support experience

Tools

Intune

MECM

Job description

Responsibilities for this Position

Position Title: Senior Desktop Support Analyst

Date: Aug 24, 2026

Location: Savannah, GA, US

Company: Gulfstream Aerospace Corporation

Senior Desktop Support Analyst in GAC Savannah

Unique Skills

• PowerShell Automation
• Microsoft 365 Administration
• Endpoint Management (Intune/MECM)
• User Experience (UX) Mindset
• Root Cause Analysis
• Cybersecurity Awareness
• Data Analytics and Reporting
• Executive Support
• Technical Writing
• Project Management

Education and Experience Requirements

Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support.

Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

• Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
• Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
• Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
• Provide technical support to executive management and designated VIPs, and training to customer staff.

Perform other duties as assigned.

Other Requirements:

• Ability to provide technical support service delivery within established guidelines.
• Desktop/windows/PC expertise.
• Problem solving and customer facing skills.
• Deep understanding of the ITIL Incident Management Process.
• Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
• Excellent analytical, assessment, planning, verbal and written communications skills.
• Soft skills and technical skills that contribute to client satisfaction.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235711

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/11/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Nearest Major Market: Savannah

Job Segment: Technical Support, Technical Writer, Computer Science, User Experience, Help Desk, Technology

PI286695605

Gulfstream designs, develops, manufactures, markets, services and supports the world's most technologically advanced business-jet aircraft.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Gulfstream designs, develops, manufactures, markets, services and supports the world's most technologically advanced business-jet aircraft.