Executive Deskside IT Administrator

Insight Global; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking an IT Administrator II to provide hands-on desktop and deskside support across a corporate headquarters and multiple manufacturing and office locations. You will troubleshoot hardware, software, printer, and connectivity issues, support Windows and MacOS environments, manage tickets, and assist with new-hire technology deployments.

You will participate in IT projects, hardware refreshes, asset audits, and travel between sites for deployments.

Qualifications

• 3-5+ years of desktop/deskside support experience.
• Hardware, software, printer, and connectivity troubleshooting experience.
• Strong customer service and communication skills.
• Ability to independently manage tickets and multiple priorities.
• Professionalism and executive presence.

Responsibilities

• Provide hands-on desktop and deskside support across HQ and multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues; support Windows and MacOS environments.
• Manage tickets and assist with new-hire technology deployments.
• Participate in IT projects, asset audits, and technology standardization efforts.
• Independently manage an assigned territory and travel to supported locations for preventative support and deployments.

Skills

Desktop support

Deskside support

Customer service

Ticket management

Executive presence

Job description

Insight Global is seeking an IT Administrator II to provide hands-on desktop and deskside support across a corporate headquarters and multiple manufacturing and office locations. You will troubleshoot hardware, software, printer, and connectivity issues, support Windows and MacOS environments, manage tickets, and assist with new-hire technology deployments.

You will participate in IT projects, hardware refreshes, asset audits, and travel between sites for deployments.