IT Administrator II

Insight Global; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking an IT Administrator II to provide hands-on desktop and deskside support across a corporate headquarters and multiple manufacturing and office locations. You will troubleshoot hardware, software, printer, and connectivity issues, support Windows and MacOS environments, manage tickets, and assist with new-hire technology deployments.

You will participate in IT projects, hardware refreshes, asset audits, and travel between sites for deployments.

Qualifications

• 3-5+ years of desktop/deskside support experience.
• Hardware, software, printer, and connectivity troubleshooting experience.
• Strong customer service and communication skills.
• Ability to independently manage tickets and multiple priorities.
• Professionalism and executive presence.

Responsibilities

• Provide hands-on desktop and deskside support across HQ and multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues; support Windows and MacOS environments.
• Manage tickets and assist with new-hire technology deployments.
• Participate in IT projects, asset audits, and technology standardization efforts.
• Independently manage an assigned territory and travel to supported locations for preventative support and deployments.

Skills

Desktop support

Deskside support

Customer service

Ticket management

Executive presence

Job description

• 3-5+ years of desktop/deskside support experience
• Hardware, software, printer, and connectivity troubleshooting experience
• Strong customer service and communication skills
• Ability to independently manage tickets and multiple priorities
• Professionalism and executive presence

Plusses:

• Executive or white-glove support experience
• Experience supporting both corporate office and manufacturing environments
• Experience supporting multiple sites or geographically dispersed locations
• Experience with technology asset management, hardware refreshes, or technology standardization initiatives

Day to day:

Insight Global is looking for an IT Administrator II to provide hands‑on desktop and deskside support across a corporate headquarters and multiple manufacturing and office locations. This person will troubleshoot hardware, software, printer, and connectivity issues, support Windows and MacOS environments, manage tickets, assist with new-hire technology deployments, and provide technology support for meetings and executive users as needed. They will also participate in IT projects, hardware refreshes, asset audits, network compliance initiatives, and technology standardization efforts. This individual will independently manage an assigned territory and regularly travel to supported locations for preventative support, site assessments, project work, and technology deployments