Deskside Technician II

Stefanini North America and APAC; Jacksonville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician with 1+ years of hands-on field service experience in IT environments. The role focuses on hardware/software troubleshooting, IT asset management, and end-user support within a corporate setting.

The position requires technical proficiency, strong communication, and ability to work collaboratively to maintain IT operations and user satisfaction. Local on-site duties and potential travel may be involved.

Qualifications

• 1+ years corporate deskside support or equivalent experience
• Experience with Microsoft Office / Office 365
• Experience with imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with remote desktop support tools
• Must pass background check and drug screening

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Troubleshoot VPN and VDI connectivity
• Manage workload via ticketing software
• Communicate technical information to non-technical audiences
• Inventory management of IT assets including asset auditing
• Walk, bend, stand for prolonged periods, lift equipment up to 50 pounds
• Physical presence at Stefanini or Client location during shift

Skills

Troubleshooting

Communication

Professionalism

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Bitlocker

Remote desktop

Microsoft Office 365

Job description

Job Summary

We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.

Details

Job Summary

We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles and Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Job Requirements

• +1 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver"s license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture including permissions and file structure
• Mac/Apple experience, a plus
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)