Executive Correspondence Specialist (Backlog Elimination)

Ark Infotech LLC; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

Ark Infotech LLC is looking for a detail-oriented Correspondence Support Specialist to join their team in downtown Washington, DC. This role involves triaging high-level correspondence addressed to senior agency leadership and managing it through the correspondence management system.

Ideal candidates will have experience in customer service and proficiency in the Microsoft Office Suite. Key responsibilities include driving correspondence backlogs to zero and maintaining accurate records.

Qualifications

• 1–3 years of customer service experience required.
• Ability to draft and edit clear, succinct emails and reports.
• Must have U.S. work authorization and the ability to pass a federal background check.

Responsibilities

• Triage high-level correspondence and assign to relevant offices.
• Serve as liaison with division contacts and manage deadlines.
• Drive correspondence backlog to zero while managing new cases.

Skills

Customer service experience

Microsoft Office Suite proficiency

Strong communication skills

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Correspondence management system

Job description

Ark Infotech LLC is looking for a detail-oriented Correspondence Support Specialist to join their team in downtown Washington, DC. This role involves triaging high-level correspondence addressed to senior agency leadership and managing it through the correspondence management system.

Ideal candidates will have experience in customer service and proficiency in the Microsoft Office Suite. Key responsibilities include driving correspondence backlogs to zero and maintaining accurate records.