Correspondence Management Analyst

Akhiok-Kaguyak, Inc.; Silver Spring (MD); On-site; USD 90,000 - 115,000; Full time

Job summary

Akhiok-Kaguyak, Inc. seeks a seasoned Correspondence Management Analyst in the Arlington, VA area.

The role oversees full lifecycle management of agency correspondence, ensuring accuracy, compliance, and timely completion, acting as SME on DoD standards. Strong DoD knowledge and editorial rigor are essential, with 5+ years in related roles and proficiency in CATMS and MS Office.

Qualifications

• 5+ years in correspondence management or related field.
• 3+ years managing formal executive/agency correspondence.
• Experience with CATMS or similar system.
• DoD/federal correspondence policies knowledge.
• Strong editorial and quality-control skills.
• Ability to coordinate with senior officials.

Responsibilities

• Correspondence Intake & Tracking: Receive, log, assign, and track formal correspondence; log actions within two business hours; verify tasking clarity and deadlines.
• Editorial & Quality Control: Serve as QA checkpoint; review grammar, spelling, formatting; return non-compliant packages with guidance.
• Workflow & Suspense Management: Route packages to reviewers, monitor status, remind approvers before suspense dates.
• Reporting & Analysis: Prepare weekly reviews; develop monthly metrics on volume, time, timeliness, overdue actions.

Skills

Editorial QC

DoD knowledge

Multi-tasking

Communication

Education

Bachelor's degree in Business Administration

Public Administration

Management

Tools

CATMS

Microsoft Word

Excel

PowerPoint

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Correspondence Management Analyst

Full Time Professional Arlington, VA, US

23 days ago Requisition ID: 1103

Salary Range: $90,000.00 To $115,000.00 Annually

CORRESPONDENCE MANAGEMENT ANALYST

POSITION SUMMARY

The Correspondence Management Analyst provides full lifecycle management of formal agency correspondence from initial receipt and tasking through coordination, quality review, final signature, and closeout. The Analyst serves as the organization’s subject matter expert (SME) on applicable Department of Defense (DoD) and agency correspondence policies, procedures, and formatting requirements. The position manages approximately 50–75 new correspondence actions per month and ensures packages are accurate, compliant, properly staffed, and completed within established suspense dates.

KEY RESPONSIBILITIES

Correspondence Intake & Tracking:Receive, review, log, assign, and track formal correspondence using the agency’s official system of record. Log new actions within two business hours; review taskings for clarity, realistic suspense dates, and required supporting documentation; and coordinate with Government leadership to resolve incomplete or ambiguous taskings.

Editorial & Quality Control:Serve as the primary quality-control checkpoint. Review packages for grammar, spelling, punctuation, clarity, consistency, formatting, and compliance with the agency Correspondence Guide and applicable DoD standards. Return non-compliant packages with clear corrective guidance and prepare final, error-free signature copies.

Workflow & Suspense Management:Manage correspondence through staffing, coordination, review, approval, and signature. Route packages electronically to required reviewers in the proper sequence, continuously monitor active actions, identify potential delays, and issue reminders to action officers approaching suspense dates.

Reporting & Analysis:Prepare and facilitate up to ten weekly correspondence review meetings, including agendas and meeting summaries. Develop monthly performance metrics addressing package volume, average completion time, timeliness rates, overdue actions, and relevant workload or process trends.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 5+ years of progressively responsible experience in correspondence management, executive/administrative support, task management, records management, or a closely related function, preferably supporting a DoD or other Federal Government organization.
• 3+ years of direct experience managing formal executive or agency correspondence through intake, staffing, coordination, quality control, approval, signature, and closeout.
• Demonstrated experience using CATMS or a comparable Federal correspondence/task management and tracking system.
• Working knowledge of DoD and Federal correspondence policies, standards, executive staffing processes, and records/document management practices.
• Demonstrated experience performing high-level editorial and quality-control reviews, including grammar, spelling, punctuation, formatting, consistency, and compliance with organizational standards.
• Experience managing multiple concurrent actions, suspense dates, reviewers, and approval workflows in a high-volume, deadline-driven environment.
• Experience developing correspondence metrics, status reports, meeting agendas, briefing materials, and management-level summaries.
• Advanced proficiency with Microsoft Word, Outlook, Excel, PowerPoint, and Teams.
• Exceptional written and verbal communication, organizational, analytical, attention-to-detail, and customer-service skills.
• Ability to independently coordinate with senior Government officials, action officers, program personnel, and organizational leadership.
• Active DoD security clearance or ability to obtain and maintain the clearance is required.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration
• Public Administration
• Management, or related discipline
• Prior experience serving as a correspondence management SME, executive secretariat analyst, CATMS administrator/user, or senior task-management analyst within a DoD organization.

Physical Demands and Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to walk, stand, or sit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is occasionally required to climb ladders or stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance, stoop, kneel, crouch, or crawl; and get in and out of vehicles. The employee must occasionally lift and/or move small or large objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. While performing the outdoor field duties of this job, the employee will also be exposed to outside weather conditions and other conditions such as loud noises, fumes, odors, dust, etc. This position may require travel.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not to be constructed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, they do not establish a contract for employment and are subject to change at the direction of Akhiok-Kaguyak, Inc.

Akhiok-Kaguyak, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.

Akhiok-Kaguyak offers preference to qualified Akhiok-Kaguyak Native Corporation Shareholders and their descendants and spouses and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Public Law 100-241 and Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2003-2(i).