Executive Casino Host (Planet Hollywood Las Vegas)

Caesars Entertainment; Las Vegas (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

Caesars Entertainment Corporation is seeking an Executive Casino Host for Planet Hollywood Las Vegas. The role focuses on building strong relationships with high-value players, delivering personalized service, and organizing exclusive events to drive guest loyalty and repeat visits.

Based on experience, you will manage invitation lists, coordinate team efforts, and ensure compliance with regulatory and company policies while maintaining exemplary guest relations in a fast-paced casino

Qualifications

• Minimum of an associate degree required.
• Bachelor's degree or equivalent experience preferred.
• Minimum of five years in gaming, casino marketing, public relations, or related fields.
• Deliver exceptional guest service by creating personalized, memorable experiences.
• Resolve guest concerns effectively while balancing guest satisfaction with company interests.
• Build and maintain strong relationships across all levels.
• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate creativity and innovation in enhancing guest experience.
• Maintain composure and professionalism in fast-paced environments.
• Uphold confidentiality of Caesars Entertainment information and guest data.
• Demonstrate integrity and uphold high standards in a regulated gaming environment.
• Represent Caesars Entertainment with professionalism and inspire others.
• Ensure compliance with all policies and procedures.
• Provide high-quality customer service leveraging gaming or marketing experience.
• Work flexible hours to support business needs.
• Meet employment eligibility requirements, including 21+ and NV gaming license.

Responsibilities

• Greet and host players.
• Develop invitation lists for special events and plan events.
• Coordinate activities with team members.
• Organize and participate in off-property functions.
• Develop incremental trips for players.
• Monitor competitive promotions.
• Provide compliments for players per guidelines.
• Explain programs and qualifications to prospective gaming customers.

Skills

Gaming industry experience

Public relations

Guest service

Communication skills

Team collaboration

Regulatory compliance

Education

Associate degree

Bachelor's degree preferred

Job description

Executive Casino Host (Planet Hollywood Las Vegas)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Executive Casino Host builds and maintains strong relationships with gaming customers by delivering personalized, attentive service and creating memorable experiences. Identifies and develops new player relationships while staying connected with existing guests through meaningful engagement and thoughtful amenities. Acts as a trusted point of contact for guests, anticipating needs, addressing concerns, and ensuring a consistently positive experience. Use strong communication, creativity, and service skills to enhance guest loyalty, encourage repeat visits, and support the overall success of Planet Hollywood Las Vegas.

How You Will Create the Extraordinary

Establishes and maintains the good will of players, based on personal knowledge of the individual.

Greet and hosts players.

Assists in developing invitation lists for special events and in planning the events.

Coordinates activities on a regular basis with other team members.

Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

Develops incremental trips for players.

Keeps informed of competitive promotional methods.

Provides complimentaries for players in accordance with guidelines.

Conveys terms of programs and explains qualifications to prospective gaming customers.

What You Will Need

Minimum of an associate degree required.

Bachelor's degree or equivalent combination of education and experience preferred.

Minimum of five years of experience in gaming, casino marketing, public relations, or related fields.

Deliver exceptional guest service by creating personalized, memorable experiences and ensuring each guest feels valued.

Resolve guest concerns effectively and professionally, balancing guest satisfaction with company interests.

Build and maintain strong relationships, demonstrating influence and collaboration across all levels.

Communicate clearly and professionally, both verbally and in writing, with guests and team members.

Demonstrate creativity and innovation in enhancing guest satisfaction and overall experience.

Maintain composure and professionalism in all situations while upholding excellent guest relations.

Uphold strict confidentiality of all Caesars Entertainment information and guest data.

Consistently demonstrate integrity and adhere to the high standards required in a regulated gaming environment.

Serve as a role model, representing Flamingo Las Vegas and Caesars Entertainment with professionalism and encouraging the same in others.

Ensure compliance with all regulatory, company, and departmental policies and procedures.

Provide high-quality customer service leveraging experience in gaming, marketing, or public relations.

Work flexible hours as required to support business needs.

Meet all employment eligibility requirements, including at least 21 years of age and obtaining and maintaining a valid Nevada Gaming Board license and Alcohol Awareness card.

ADDITIONAL REQUIREMENTS

Ability to sit, stand, or walk for extended periods (up to 4 hours) and move quickly throughout the casino floor.

Maintain composure and effectively manage multiple guests' demands in a fast-paced environment.

Possess sufficient visual and auditory acuity to monitor and respond to the immediate environment.

Operate computers and standard office equipment with appropriate manual dexterity.

Perform physical movements including pushing, pulling, reaching, bending, twisting, stooping, kneeling, and repetitive hand motions.

Work in a noisy environment, including areas where guests may use tobacco products; the ability to tolerate such conditions as required for both public-facing and non-public-facing roles.

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.