Table Games Floor Supervisor Full Time (Caesars LV)

Caesars Entertainment Corporation; Las Vegas (NV); In loco; USD 50.000 - 68.000; Tempo pieno

Descrizione del lavoro

Caesars Entertainment is seeking a Floor Service Supervisor to oversee table game operations on an assigned shift, ensuring guest satisfaction and game integrity. You will act to promote guest service programs and support departmental standards.

The role requires 3–5 years casino supervision experience, strong leadership and communication abilities, and a willingness to work varied shifts in a fast-paced environment at Caesars Entertainment properties.

Competenze

• High School graduate or equivalent required.
• Minimum age of 21.
• 3–5 years casino experience as a Floor Service Supervisor.
• Knowledge of multi-games is a plus.
• Excellent customer relations, leadership and communication skills.
• Must read, write, speak and understand English.
• Must be able to work any day of the week and any shift.
• Cards Needed: Alcohol NV and Gaming License.

Mansioni

• Supervises the operation of one or more table games on an assigned shift with emphasis on guest service.
• Ensures game integrity and security of departmental assets.
• Promotes Total Reward cards for new and existing patrons.
• Maintains knowledge of Title 31/BSA/Underage Gaming requirements.
• Mentors and coaches assigned personnel in duties and standards.

Conoscenze

Leadership

Guest service

Communication

Teamwork

English fluency

Formazione

High School diploma

Descrizione del lavoro

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: "Create the Extraordinary" Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values: "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

How You Will Create the Extraordinary

• Displays a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
• Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
• Assures guest development by interacting with guest
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
• Rates all guest. Promotes and creates Total Reward cards for new and existing patrons
• Knowledge of Title 31/BSA/Underage Gaming regulatory requirements
• Accurately maintains table game inventories and player win/losses
• Changes cards /dice. Opens, and closes games
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management
• Understands and enforces all company policies and procedures
• Informs Casino Manager of potential safety problems
• Maintains Key Security
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements
• Attends all mandatory meetings required by the company/department
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance

What You Will Need

High School graduate or equivalent required. College Degree preferred

Work Requires a minimum age of 21

Three - five years' casino experience required as a Floor Service Supervisor

Knowledge of multi-games is a plus

Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills

Must be able to read, write, speak, and understand English

Must be willing to work any day of the week and any shift

Must be able to have a good relationship with co-workers and work as a team

Must present a well-groomed appearance

Cards Needed: Alcohol NV and Gaming License

ADDITIONAL REQUIREMENTS

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walk and be on foot for extended periods of time
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.