Executive Assistant & Retail Operations Coordinator

Pop-Mart-Americas-Inc.; Glendale (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Family leave

Job summary

POP MART Americas is seeking an Operations Coordinator for Retail Ops & Executive Support in Culver City, CA. The role blends executive support and hands-on retail operations, ensuring smooth leadership coordination and efficient store execution.

The candidate will manage calendars, arrange travel, prepare materials, and support weekly communications, KPI reporting, and onboarding to scale POP MART North America’s multi-unit business.

Qualifications

• Bachelor's degree in Business, Communications, Retail Management, or related field.
• 3+ years of experience in an executive assistant, administrative, retail operations, or coordination role; experience supporting senior leaders in a retail or consumer brand environment preferred.
• Experience in a fast-scaling, multi-unit retail environment is a plus.
• Mandarin language skills are a plus but not required.

Responsibilities

• Manage the Head of Retail's calendar across U.S. and China time zones, prioritizing requests and protecting priorities.
• Coordinate domestic and international travel, including flights, hotels, ground transport, and expense reports.
• Prepare meetings: agendas, briefing materials, KPI snapshots, and follow-up trackers; capture notes and actions.
• Draft and manage correspondence for the Head of Retail with a professional voice.
• Plan leadership meetings, offsites, market visits, and events, handling end-to-end logistics.

Skills

Organizational skills

Time management

Communication

Cross-cultural coordination

Discretion and professionalism

Education

Bachelor's degree in Business, Communications, Retail Management, or related field

Tools

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Pivot Tables

VLOOKUP

Charts/Data visualization

Job description

POP MART Americas is seeking an Operations Coordinator for Retail Ops & Executive Support in Culver City, CA. The role blends executive support and hands-on retail operations, ensuring smooth leadership coordination and efficient store execution.

The candidate will manage calendars, arrange travel, prepare materials, and support weekly communications, KPI reporting, and onboarding to scale POP MART North America’s multi-unit business.