Executive Assistant & Constituent Liaison

Illinois Secretary of State; Springfield (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

State employee benefits

Job summary

Illinois Secretary of State Office seeks a Constituent Services Liaison – Executive Assistant I to support the Director of the Legislative Affairs Department. The role handles confidential correspondence, reports, and documents, and screens inquiries from the public and legislators.

You will maintain confidential files, coordinate meetings, and manage travel, while ensuring accurate records and timely responses to legislative inquiries.

Qualifications

• Requires two years of college and two years in an office setting supporting customers by phone, in person and in writing.
• Or four years of office experience handling customers by phone, in person and in writing.
• Proficient with Microsoft Office and a multi-line phone system.

Responsibilities

• Provides administrative and secretarial support to the Director and staff; prepares confidential letters, reports, and documents.
• Responds to legislators' inquiries and coordinates with departments; screens calls and mail; arranges meetings and travel.
• Maintains records and serves as Records Retention Coordinator for the Department.
• Manages constituent inquiries and tracks legislative transactions in internal systems.
• Performs additional duties as required or assigned.

Skills

Microsoft Office

Outlook

Word

Excel

Communication skills

Legislative process knowledge

Illinois Vehicle Code knowledge

Customer support

Education

Two years of college

Job description

Illinois Secretary of State Office seeks a Constituent Services Liaison – Executive Assistant I to support the Director of the Legislative Affairs Department. The role handles confidential correspondence, reports, and documents, and screens inquiries from the public and legislators.

You will maintain confidential files, coordinate meetings, and manage travel, while ensuring accurate records and timely responses to legislative inquiries.