Executive Assistant & Client Ops Coordinator

Liberty Software; Town of Texas (WI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Employer-paid medical

Family coverage

401(k) with match

HSA contributions

Paid time off

Tuition reimbursement

Adoption expense reimbursement

Dependent Care FSA

Counseling resources

Breakroom stocked

Job summary

Liberty Software in Grapevine, TX is seeking a Client Ops Admin to provide high‑level administrative and operational support to the VP of Client Services and Directors. You will optimize executive productivity and coordinate cross‑departmental work to keep the leadership team running smoothly.

This role requires 2–4 years of admin/ops experience, exceptional communication, and strong organizational skills. You will manage dashboards, deadlines, onboarding, and collaboration with Accounting,

Qualifications

• 2–4 years of experience in administrative, operations, project coordination, or executive support roles.
• Exceptional written and verbal communication skills.
• Strong organizational abilities with meticulous attention to detail.
• Ability to manage multiple priorities with minimal supervision in a fast-paced environment.
• High level of professionalism, judgment, and confidentiality.
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems.
• Familiarity with Zendesk and JIRA preferred.

Responsibilities

• Act as the central point of contact between executives, internal teams, customers, and external partners.
• Assist with planning and coordinating department initiatives, projects, and cross-functional activities.
• Prepare dashboards, status updates, and operational summaries as requested.
• Track and manage departmental deadlines, priorities, and deliverables.
• Collaborate with Accounting to manage customer‑leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation.
• Support change‑of‑ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records.
• Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams.
• Send welcome emails to new customers and ensure all onboarding steps are initiated promptly.
• Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues.

Skills

Administrative support

Operations coordination

Executive support

Communication

Project coordination

Tools

Zendesk

JIRA

Microsoft Excel

PowerPoint

CRM systems

Job description

Liberty Software in Grapevine, TX is seeking a Client Ops Admin to provide high‑level administrative and operational support to the VP of Client Services and Directors. You will optimize executive productivity and coordinate cross‑departmental work to keep the leadership team running smoothly.

This role requires 2–4 years of admin/ops experience, exceptional communication, and strong organizational skills. You will manage dashboards, deadlines, onboarding, and collaboration with Accounting,