Administrative Assistant

Liberty Software; Grapevine (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% employer-paid medical and life insurance

Fully vested 401(k) with employer match

Tuition reimbursement

Generous paid time off

Job summary

Liberty Software in Grapevine, TX, is seeking a Client Ops Admin to provide high-level administrative and operational support to the leadership team. This role involves coordinating activities, managing departmental deadlines, and ensuring smooth workflow across teams.

The ideal candidate has 2-4 years of relevant experience, exceptional communication skills, and is well-versed in Microsoft Office tools. Benefits include employer-paid medical insurance, 401(k) match, and generous paid time off.

Qualifications

• 2-4 years of experience in administrative or executive support roles.
• Ability to manage multiple priorities with minimal supervision.
• Exceptional written and verbal communication skills.

Responsibilities

• Act as central point of contact for teams and customers.
• Coordinate department initiatives and projects.
• Track and manage deadlines and deliverables.

Skills

Administrative experience

Project coordination

Microsoft Office proficiency

Written communication skills

Organizational abilities

Tools

Zendesk

JIRA

Job description

Support the leaders who help pharmacies nationwide!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.

Please note:

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

• Act as the central point of contact between executives, internal teams, customers, and external partners
• Assist with planning and coordinating department initiatives, projects, and cross-functional activities
• Prepare dashboards, status updates, and operational summaries as requested
• Track and manage departmental deadlines, priorities, and deliverables
• Collaborate with Accounting to manage customer–leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
• Support change‑of‑ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
• Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
• Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
• Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues

Qualifications:

• 2-4 years of experience in administrative, operations, project coordination, or executive support roles
• Exceptional written and verbal communication skills
• Strong organizational abilities with meticulous attention to detail
• Ability to manage multiple priorities with minimal supervision in a fast‑paced environment
• High level of professionalism, judgment, and confidentiality
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
• Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
• Strong analytical and problem‑solving skills

Benefits Starting Day One:

• 100% employer‑paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

If you thrive on organization, communication, and supporting leaders APPLY TODAY!