Executive Admin Partner to Customer Services Leader

City of Tacoma; Tacoma (WA); Hybrid; USD 47,000 - 66,000; Full time

Job summary

The City of Tacoma seeks an Office Administrator for TPU Customer Service to operate as a key administrative partner to the Customer Services Division Manager and senior leadership. The role blends high‑level coordination with hands‑on support, handling schedules, correspondence, and division initiatives with independence.

You will work with a team of five senior managers and about 130 employees, coordinating meetings, HR processes, travel, and financial tasks, while maintaining confidentiality

Qualifications

• High School Diploma or GED required.
• Minimum 5 years of office administration and/or program support experience, including 1 year at advanced level.
• Ability to handle sensitive customer and leadership matters with discretion.
• Experience supporting senior management and coordinating cross‑functional initiatives.
• Strong organizational and relationship-building skills.

Responsibilities

• Provide administrative and operational support to the Division Manager and senior management.
• Manage complex scheduling and calendaring, identifying conflicts and priorities.
• Draft, edit, and coordinate sensitive correspondence and reports.
• Coordinate travel, reimbursements, purchasing, and related financial activities.
• Coordinate onboarding and HR processes with Human Resources.
• Support leadership preparation for high‑level meetings and briefs.
• Coordinate meetings and events, including agendas and action tracking.

Skills

Office administration

Scheduling

Stakeholder coordination

HR liaison

Documentation

Relationship building

Independent judgment

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Email/Calendar tools

Job description

The City of Tacoma seeks an Office Administrator for TPU Customer Service to operate as a key administrative partner to the Customer Services Division Manager and senior leadership. The role blends high‑level coordination with hands‑on support, handling schedules, correspondence, and division initiatives with independence.

You will work with a team of five senior managers and about 130 employees, coordinating meetings, HR processes, travel, and financial tasks, while maintaining confidentiality