Exam Proctoring & Scheduling Specialist

Northwestern University; Evanston (IL); Sur place; USD 60 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health benefits

Tuition discounts

Résumé du poste

Northwestern University in Evanston, IL, is seeking a Testing Services Coordinator to manage exam coordination, supervise proctors, and ensure compliance with regulations. The role requires evening and weekend availability during mid-terms and finals.

The position supports Testing Services in delivering high-volume proctored exams for students with approved accommodations, reporting to the Associate Director. This 10-month appointment carries a salary range noted below.

Qualifications

• Bachelor's degree in a related field.
• 1 year of demonstrated job duty experience in a higher education setting.
• 2 years of demonstrated clerical and customer service job experience.
• Advanced computer skills, including working with databases, spreadsheets, scheduling software, Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attendance and punctuality in previous positions.
• Ability to work evening and weekend hours during mid-terms and finals.

Responsabilités

• Proctor exams in Testing Services and off-site campus locations; notify students of time remaining on tests; implement Northwestern University Honor Code and ensure high test security; contact faculty regarding student questions as needed; de-escalating heightened students as needed.
• Responsible for high volume communications with faculty regarding all testing issues including pick-up, delivery, formatting, materials that go with test, specific instructions for test administration, testing procedures, and general testing coordination
• Prepare and organize tests for students, including the delivery and pick-up of tests across campus as needed
• Provides direct supervision, coaching, and performance planning procedures of 20-30 student proctors
• Monitor office email accounts and respond to emails in a timely manner
• Handle all academic liaison communications for Testing Services
• Schedule exams in database, coordinate space on campus to administer exams, and record and maintain all student exam interactions in database
• Check students in for tests, including verifying student identity via photo ID, seating students, and ensuring students have the appropriate exam and exam materials
• Collect, maintain and report Testing Services data; create assessments of service to identify gaps in service delivery
• Attend and participate in Testing Services, Dean of Students, and Divisional meetings, events, retreats, and gatherings.

Connaissances

Communication

Customer service

Time management

Detail-oriented

Office software

Formation

Bachelor's degree

Outils

Databases

Excel

Outlook

Scheduling software

Microsoft Office

Description du poste

Northwestern University in Evanston, IL, is seeking a Testing Services Coordinator to manage exam coordination, supervise proctors, and ensure compliance with regulations. The role requires evening and weekend availability during mid-terms and finals.

The position supports Testing Services in delivering high-volume proctored exams for students with approved accommodations, reporting to the Associate Director. This 10-month appointment carries a salary range noted below.