Testing Coordinator, 10-Month Position

Northwestern University; Evanston (IL); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Tuition discounts

Job summary

Northwestern University in Evanston, IL, is seeking a Testing Services Coordinator to manage exam coordination, supervise proctors, and ensure compliance with regulations. The role requires evening and weekend availability during mid-terms and finals.

The position supports Testing Services in delivering high-volume proctored exams for students with approved accommodations, reporting to the Associate Director. This 10-month appointment carries a salary range noted below.

Qualifications

• Bachelor's degree in a related field.
• 1 year of demonstrated job duty experience in a higher education setting.
• 2 years of demonstrated clerical and customer service job experience.
• Advanced computer skills, including working with databases, spreadsheets, scheduling software, Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attendance and punctuality in previous positions.
• Ability to work evening and weekend hours during mid-terms and finals.

Responsibilities

• Proctor exams in Testing Services and off-site campus locations; notify students of time remaining on tests; implement Northwestern University Honor Code and ensure high test security; contact faculty regarding student questions as needed; de-escalating heightened students as needed.
• Responsible for high volume communications with faculty regarding all testing issues including pick-up, delivery, formatting, materials that go with test, specific instructions for test administration, testing procedures, and general testing coordination
• Prepare and organize tests for students, including the delivery and pick-up of tests across campus as needed
• Provides direct supervision, coaching, and performance planning procedures of 20-30 student proctors
• Monitor office email accounts and respond to emails in a timely manner
• Handle all academic liaison communications for Testing Services
• Schedule exams in database, coordinate space on campus to administer exams, and record and maintain all student exam interactions in database
• Check students in for tests, including verifying student identity via photo ID, seating students, and ensuring students have the appropriate exam and exam materials
• Collect, maintain and report Testing Services data; create assessments of service to identify gaps in service delivery
• Attend and participate in Testing Services, Dean of Students, and Divisional meetings, events, retreats, and gatherings.

Skills

Communication

Customer service

Time management

Detail-oriented

Office software

Education

Bachelor's degree

Tools

Databases

Excel

Outlook

Scheduling software

Microsoft Office

Job description

Evanston, Illinois

Job ID: 54756

Department: AccessibleNU
Salary/Grade: EXS/6

*PLEASE NOTE: This is a 10-month position with the appointment running from September 1 to June 30. July and August are unpaid.

About Testing Services: Testing Services collaborates with faculty, staff, and academic departments to minimize logistical barriers in the exam coordination process for students with approved accommodations from AccessibleNU. We foster a supportive test-taking environment that upholds academic standards and promotes student access.

Job Summary:
Testing Services reports to the Division of Student Affairs under the Dean of Students Office. This office provides high-volume proctored exams and quizzes to Northwestern University students with disabilities who have approved exam related accommodations.

The Testing Coordinator position reports to the Associate Director of Testing Services. This position is responsible for the coordination of exams, daily communication with students, faculty, and staff, database management, supervision, training, and scheduling of student proctors, arranging for the alternate format of exams, maintaining testing services equipment, collecting and reporting testing data, and proctoring exams in assigned Testing Services spaces and other locations on campus as required. This position also ensures compliance with federal, state, and local regulations under the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the Family Educational Rights and Privacy Act, and ensures adherence to academic integrity policies.

Due to the nature of this work assignment, this position is required to work in the office and must have availability to work evening and weekend hours during mid-terms and finals.

Pay Range: The monthly salary range for this position is $5,416.60 to $5,750. This equates to $54,166 to $57,500 per year. Pay will be determined based on experience, skills, and internal equity.

Principal Accountabilities:

• Proctor exams in Testing Services and off-site campus locations; notify students of time remaining on tests; implement Northwestern University Honor Code and ensure high test security; contact faculty regarding student questions as needed; de-escalating heightened students as needed
• Responsible for high volume communications with faculty regarding all testing issues including pick-up, delivery, formatting, materials that go with test, specific instructions for test administration, testing procedures, and general testing coordination
• Prepare and organize tests for students, including the delivery and pick-up of tests across campus as needed
• Provides direct supervision, coaching, and performance planning procedures of 20-30 student proctors
• Monitor office email accounts and respond to emails in a timely manner
• Handle all academic liaison communications for Testing Services
• Schedule exams in database, coordinate space on campus to administer exams, and record and maintain all student exam interactions in database
• Check students in for tests, including verifying student identity via photo ID, seating students, and ensuring students have the appropriate exam and exam materials
• Collect, maintain and report Testing Services data; create assessments of service to identify gaps in service delivery
• Attend and participate in Testing Services, Dean of Students, and Divisional meetings, events, retreats, and gatherings.

Minimum Qualifications:

• Minimum of a bachelor's degree in a related field
• 1 year of demonstrated job duty experience in a higher education setting
• 2 years of demonstrated clerical and customer service job experience
• Advanced computer skills, including working with databases, spreadsheets, scheduling software, Microsoft Office Suite (Word, Excel, Outlook)
• Excellent attendance and punctuality in previous positions
• Ability to work evening and weekend hours during mid-terms and finals

Competencies:

• Work effectively in a high-volume and repetitious environment
• Detail-oriented
• Ability to build and maintain professional relationships and work both independently and collaboratively on a team
• Strong ability to assess a situation and problem-solve appropriately
• Clearly articulate when reading tests aloud for students
• Scribe legibly for students when needed
• Deescalate and solve problems independently and quickly
• Communication skills, both oral and written

Preferred Qualifications:

• Master's degree in a related field
• 3 plus years of demonstrated clerical and customer service job experience
• Previous experience supervising temporary or student staff
• Previous experience working in a higher education setting
• Previous experience working with adult students with disabilities
• Previous experience working in a high-capacity testing environment

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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