Retail Service Experience Specialist – Everyday Luxury

Aritzia; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Product Discount

Aritzia Virtual Wellness

Aspirational Workspace

Job summary

Aritzia is seeking a Service Advisor to join our Retail Service Counter team in Dallas. You will deliver Everyday Luxury experiences by engaging with clients, preparing products, and guiding customers to the right Service Counter while maintaining a curated space.

You will process transactions, support counter operations, and uphold a world-class client experience, collaborating with cross-functional partners to exceed expectations and strengthen client relationships.

Qualifications

• Proven skills, education, and/or applicable certifications.
• Previous experience operating a point-of-sale system is an asset.
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles.
• The ability to collaborate fluently with cross-functional partners.
• A commitment to quality and investing in results that add value to the business.
• An understanding and a passion for the industry in which we operate.
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences.

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter.
• Match Clients with their product while directing them to the right Service Counter.
• Carefully prepare and package the product for an Everyday Luxury opening experience.
• Efficiently and accurately process transactions while preserving a world-class client experience.
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience.
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor.

Skills

Customer service

Point-of-sale experience

Brand and fashion awareness

Cross-functional collaboration

Quality-focused

Industry passion

Brand vision understanding

Job description

Aritzia is seeking a Service Advisor to join our Retail Service Counter team in Dallas. You will deliver Everyday Luxury experiences by engaging with clients, preparing products, and guiding customers to the right Service Counter while maintaining a curated space.

You will process transactions, support counter operations, and uphold a world-class client experience, collaborating with cross-functional partners to exceed expectations and strengthen client relationships.