Everyday Luxury Service Advisor

Aritzia; Metairie (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Product Discount

Aritzia Virtual Wellness

Aspirational Workspace

Job summary

Aritzia is seeking a Service Advisor to deliver Everyday Luxury experiences in our Retail Service team in Metairie, LA. You will engage clients, curate spaces, and ensure flawless transactions to foster loyal relationships.

Responsibilities include guiding clients to the right counters, preparing products for openings, and maintaining world-class service standards across end-to-end services.

Qualifications

• Proven skills, education, and/or applicable certifications.
• Previous experience operating a point-of-sale system is an asset.
• Commitment to learn and apply Aritzia's Values, Business and People Leadership principles.
• Ability to collaborate fluently with cross-functional partners.
• Commitment to quality and investing in results that add value to the business.
• Understanding and passion for the industry in which we operate.
• Understanding of Aritzia’s brand vision and style fundamentals with focus on trends and cultural influences.

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter.
• Match Clients with their product while directing them to the right Service Counter.
• Carefully prepare and package the product for an Everyday Luxury opening experience.
• Efficiently and accurately process transactions while preserving a world-class client experience.
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience.
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor.

Skills

Customer service

Cross-functional collaboration

Point-of-sale systems

Brand & style knowledge

Quality focus

Industry passion

Values & leadership

Job description

Aritzia is seeking a Service Advisor to deliver Everyday Luxury experiences in our Retail Service team in Metairie, LA. You will engage clients, curate spaces, and ensure flawless transactions to foster loyal relationships.

Responsibilities include guiding clients to the right counters, preparing products for openings, and maintaining world-class service standards across end-to-end services.