Events Coordinator

Michaels Stores; Nashua (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic Events Coordinator to join their vibrant team. This role involves planning and facilitating engaging events, particularly children's birthday parties, ensuring a fun and creative atmosphere for all participants. You will be the friendly face of the store, assisting customers with their shopping needs and providing exceptional service. The ideal candidate will possess strong organizational and communication skills, with a passion for creating memorable experiences. Join this dynamic environment where your creativity and people skills will shine!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in event coordination and customer service.
• Ability to engage with clients of all ages, especially children.

Responsibilities

• Plan and coordinate multiple events including children's birthday parties.
• Deliver friendly customer service and assist with shopping needs.
• Ensure cleanliness and safety standards during events.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Creative Problem Solving

Retail Experience

Interpersonal Skills

Education

High School Diploma

Job description

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Store - NASHUA, NH

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Must have excellent people skills.
• Must have experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements & Work Environment

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Some outdoor work and work hours including nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer and is committed to full inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.