Events & Collaboration Tech Specialist

Ohio State University; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The Ohio State University’s OH-TECH Shared Infrastructure team seeks an IT Support Specialist, Collaboration & Events to ensure smooth meetings and events. You will support conference room technology across two Columbus sites and provide end-user help for Windows, Mac, and mobile devices.

The role requires travel, on-site event support, documentation, and training for staff; weekend/evening work may be required. You will join OSU’s comprehensive IT services and benefits.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two years of experience supporting desktop computers running Windows, Mac OS, or both in a network environment.
• Experience with audio/visual equipment used in meeting and event spaces.
• Demonstrated ability to take initiative and work independently or as part of a team.
• Professional experience providing customer service.

Responsibilities

• Serve as the primary point of contact for conference room technology needs.
• Configure, maintain, update, and troubleshoot A/V systems at two sites in Columbus, OH.
• Provide on-site support for and during special events and meetings.
• Work with event staff to meet needs and find stable solutions.
• Develop and maintain documentation and provide training sessions for users.
• Deliver technical support to end users with Windows, Mac, and mobile platforms.
• Diagnose and resolve hardware and software issues for users.

Skills

Desktop support

A/V support

Customer service

Education

Bachelor's degree or equivalent

Tools

Biamp

Shure microphone configuration

Ivanti EPM

Neurons

JAMF

ITSM platform

Job description

The Ohio State University’s OH-TECH Shared Infrastructure team seeks an IT Support Specialist, Collaboration & Events to ensure smooth meetings and events. You will support conference room technology across two Columbus sites and provide end-user help for Windows, Mac, and mobile devices.

The role requires travel, on-site event support, documentation, and training for staff; weekend/evening work may be required. You will join OSU’s comprehensive IT services and benefits.