IT Operations & User Support Specialist

Benesch, Friedlander, Coplan & Aronoff; Cleveland (OH); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits package

Job summary

Benesch, Friedlander, Coplan & Aronoff in Cleveland seeks an IT Operations Support Specialist to be the go-to person for technology questions across the office. You will troubleshoot, resolve issues, and support a mixed Windows environment with conferencing tools and BYOD devices.

The role emphasizes customer service, clear communication, and timely problem resolution, with occasional travel and after-hours work. A solid tech foundation and collaborative mindset are essential.

Qualifications

• High school diploma or better with a computer science background preferred.
• Bachelor's degree in CS or equivalent experience preferred.
• Solid desktop and applications delivery knowledge and experience.

Responsibilities

• Communicates with clients via phone, email, chat, and in-person.
• Prioritizes tasks and delivers timely outcomes.
• Liaises with training/learning to translate needs and timing.
• Supports Windows environments and conferencing tools.
• Occasional travel to other offices for duties.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

Bachelor's degree in Computer Science

High school diploma

5 years of equivalent work experience

Tools

MS 365

Active Directory

Webex

Zoom

Teams

VPN/RDP

Windows 10/11

Office 2016/365

Video Conferencing

Job description

Benesch, Friedlander, Coplan & Aronoff in Cleveland seeks an IT Operations Support Specialist to be the go-to person for technology questions across the office. You will troubleshoot, resolve issues, and support a mixed Windows environment with conferencing tools and BYOD devices.

The role emphasizes customer service, clear communication, and timely problem resolution, with occasional travel and after-hours work. A solid tech foundation and collaborative mindset are essential.