IT Support Specialist II - Campus Technology Champion

Columbus State University

Columbus (GA)

On-site

USD 40,000 - 44,000

Full time

8 days ago

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Job summary

Columbus State University is seeking an IT Support Specialist II to deliver high-level technical assistance to faculty, staff, and students, focusing on both hardware and software with hands-on troubleshooting and targeted training. The role emphasizes proactive problem solving, documentation, and adherence to best practices, including ticket management, asset control, and end-user support across campus.

This full-time position at CSU offers comprehensive benefits and opportunities to contribute

Qualifications

Minimum qualifications include a bachelor's degree and 2-5 years applicable experience or an equivalent combination of education, training, and experience that demonstrates the ability to perform the required skills.

Responsibilities

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation.
Provide advanced support on software, hardware, and peripheral devices.
Install, upgrade, configure and maintain software and hardware following design specifications.
Provide training on technology hardware to meet the needs of faculty and students.
Provide support and training on classroom and lab software and video conferencing tools.
Maintain records of daily activities and remedial actions in ticketing system.
Provide users with ongoing technical support by developing documentation.