Event Usher & Guest Services Specialist

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Radisson Hotel Group in Kalamazoo is seeking a Security/Guest Services Associate to support events, check tickets, guide guests, and enforce safety protocols. You will interact with patrons in a courteous manner while maintaining security standards.

The role requires the ability to stand for long periods, work evenings and weekends, and lift up to 40 pounds. You may work solo or as part of a team to ensure a smooth event experience.

Qualifications

• Excellent customer service skills.
• Able to stand for long periods of time, up to 8 hours or more.
• Able to work evenings, nights, weekends and holidays.
• Able to lift up to 40 pounds when needed.
• Able to work independently or in a team.

Responsibilities

• Check all tickets and verify validity with dates.
• Direct patrons to seats, restrooms, and facilities as required.
• Perform security screening, including magnetometer scans and bag checks.
• Enforce NO smoking policy and safety protocols.
• Assist with lost and found and secure entry/exit points after events.

Skills

Customer service

Teamwork

Stamina

Attention to detail

Job description

Radisson Hotel Group in Kalamazoo is seeking a Security/Guest Services Associate to support events, check tickets, guide guests, and enforce safety protocols. You will interact with patrons in a courteous manner while maintaining security standards.

The role requires the ability to stand for long periods, work evenings and weekends, and lift up to 40 pounds. You may work solo or as part of a team to ensure a smooth event experience.