Event Usher & Guest Services Specialist

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Radisson Plaza Hotel in Kalamazoo, MI is seeking a Security Attendant to help ensure guest safety and facility security during events and daily operations. You will greet patrons, guide them to seating areas, restrooms, and ticket offices, and monitor for prohibited items.

The role requires standing for long periods, lifting up to 40 pounds, and availability for evenings, nights, weekends, and holidays. Training on safety protocols and screening equipment is provided.

Qualifications

• Excellent customer service and guest interaction skills.
• Flexible availability including evenings, nights, weekends and holidays.
• Ability to work alone or in a team environment.
• Ability to stand for extended periods (up to 8 hours or more).
• Ability to stoop and bend as needed.
• Ability to lift up to 40 pounds occasionally.
• Ability to work safely with potentially hazardous chemicals and equipment.
• Ability to comply with safety and health standards.
• Ability to perform repetitive motion tasks as required.

Responsibilities

• Check tickets and validate with dates; apply wristbands or handstamps as required.
• Direct patrons to seat, ATM, restrooms, Box office, Security, Guests relations, etc.
• Be courteous to all patrons and assist as needed.
• Perform security screening: magnetometer scans, handwand scans, pat downs, bag checks when positioned for events.
• Ensure no outside food or unexplained packages enter the facility during events.
• Monitor alcohol control and no-smoke policy; enforce rules.
• Check Lost and Found area post-event and secure outside doors.

Skills

Excellent customer service

Flexible schedule

Team or solo work

Stand for long periods

Bend and stoop

Lift up to 40 lbs

Safe with chemicals/equipment

Safety/health compliance

Repetitive motion handling

Job description

Radisson Plaza Hotel in Kalamazoo, MI is seeking a Security Attendant to help ensure guest safety and facility security during events and daily operations. You will greet patrons, guide them to seating areas, restrooms, and ticket offices, and monitor for prohibited items.

The role requires standing for long periods, lifting up to 40 pounds, and availability for evenings, nights, weekends, and holidays. Training on safety protocols and screening equipment is provided.