Guest Experience Host — Welcoming, Fast-Paced Team

Radisson Hotel Group; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with 100% match up to 3% (Full‑TI

Parental Leave Program (Full-Time)

Employee Assistance Program (7 free 상담

Wellness reimbursement up to $600/year

Shift meal provided per day

Discount on GHG outlets

Hotel discounts at Choice Hotels

Job summary

Radisson Hotel Group in Kalamazoo, MI seeks a courteous Host to warmly greet guests and manage seating to ensure smooth service. You will collaborate with a fast-paced team to meet guest needs while maintaining attention to detail.

Ideal candidates bring customer service experience, multitasking ability, and a proactive, collaborative approach to enhance the guest experience in a busy hotel setting.

Qualifications

• Background in customer service is preferred.
• Ability to multitask in a fast-paced environment.
• Positive, energetic attitude and teamwork focus.
• Collaborative mindset with peers and supervisors.
• Proactive problem solving and guest-care improvement.

Responsibilities

• Serve as the first point of contact and deliver friendly service.
• Warmly welcome guests and organize seating efficiently.
• Address guest inquiries with courtesy and proactive solutions.
• Handle multiple tasks during peak hours without compromising quality.
• Maintain a professional demeanor and support seamless operations.

Skills

Customer service

Multitasking

Teamwork

Problem solving

Reliability

Punctuality

Attention to detail

Growth mindset

Job description

Radisson Hotel Group in Kalamazoo, MI seeks a courteous Host to warmly greet guests and manage seating to ensure smooth service. You will collaborate with a fast-paced team to meet guest needs while maintaining attention to detail.

Ideal candidates bring customer service experience, multitasking ability, and a proactive, collaborative approach to enhance the guest experience in a busy hotel setting.