Event Usher & Guest Experience Pro

The Sports Facilities Companies; Rosenberg (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sports Facilities Companies is seeking an Usher for Fort Bend Epicenter in Rosenberg, TX. This part-time, non-exempt position supports the EVENTS department by guiding guests to seats and assisting with venue operations during events.

The role requires a friendly, punctual team member who can learn the venue layout, assist ADA guests, and maintain safety and order throughout events. Training is provided, and the position is on-site.

Qualifications

• Must be outgoing and provide exceptional customer service.
• Must be able to adhere to a schedule, arrive on time for events and stay for the duration of events.
• Must be able to successfully complete provided on-the-job training.
• Ability to learn venue layout and operating guidelines.
• Must be at least 18 years of age.

Responsibilities

• Greets guests and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations.
• Assists ADA guests or other guests with special needs to and from their seats.
• Ensures walkways, aisles and seating areas are clean and free of debris.
• Calmly assists with disputes involving tickets and seats.
• Assists with guest complaints or concerns and reports to management.
• Monitors events for unruly behavior and reports to management.
• Watches for safety or security issues and reports to management.
• Assist and transport guests around the facility during events.
• Performs other work-related duties as assigned by management.

Skills

Customer service

Punctuality

Training on-the-job

Venue orientation

18+ years old

Job description

The Sports Facilities Companies is seeking an Usher for Fort Bend Epicenter in Rosenberg, TX. This part-time, non-exempt position supports the EVENTS department by guiding guests to seats and assisting with venue operations during events.

The role requires a friendly, punctual team member who can learn the venue layout, assist ADA guests, and maintain safety and order throughout events. Training is provided, and the position is on-site.