Guest Experience Usher for Live Sports & Events

The Sports Facilities Advisory & Management; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sports Facilities Advisory & Management is seeking an Usher for Virginia Beach Sports Center in Virginia Beach, VA. The part-time position involves guiding venue guests to seats and assisting with event operations, ensuring safety and a welcoming experience.

Responsibilities include greeting guests, helping with seating, assisting ADA guests, managing concerns, and reporting issues to management during events. A customer-service mindset and reliability are essential.

Qualifications

• Must be outgoing and able to provide exceptional customer service.
• Must be able to adhere to a schedule, arrive on time for events and stay for the duration of events.
• Must be able to successfully complete provided on-the-job training.

Responsibilities

• Greets guests as they enter and exit and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concessions.
• Assists any ADA guests or any other special needs to and from their seats.
• Ensures walkways, aisles and seating areas are clean and free of debris.
• Calmly assists with disputes involving tickets and seats and reports to management.
• Monitors events for unruly behavior and reports to management.

Skills

Customer service

Communication

Teamwork

Guest assistance

Job description

The Sports Facilities Advisory & Management is seeking an Usher for Virginia Beach Sports Center in Virginia Beach, VA. The part-time position involves guiding venue guests to seats and assisting with event operations, ensuring safety and a welcoming experience.

Responsibilities include greeting guests, helping with seating, assisting ADA guests, managing concerns, and reporting issues to management during events. A customer-service mindset and reliability are essential.