Usher - Fort Bend Epicenter

The Sports Facilities Advisory & Management; Rosenberg (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, in Rosenberg, TX. The Usher will safely and courteously escort venue guests to their seats and assist with the operation of events.

The role requires greeting guests, helping locate seats and amenities, assisting ADA guests, keeping walkways clear, resolving disputes, and reporting issues to management. Part-time, non-exempt, 18+ years old.

Qualifications

• Must be outgoing and provide exceptional customer service.
• Must be able to adhere to a schedule and stay for the duration of events.
• Must be able to complete on-the-job training.
• Ability to learn venue layout and operating guidelines.

Responsibilities

• Greets guests and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations.
• Assists ADA guests or guests with special needs to and from their seats.
• Monitors walkways and seating areas for safety and cleanliness.
• Calmly resolves seating disputes and reports concerns to management.
• Supports event staff and transports guests as needed during events.

Skills

Customer service

Team player

Reliable & punctual

Guest assistance

Job description

USHER - Fort Bend Epicenter

FBE SFM, LLC

LOCATION: Rosenberg, TX

DEPARTMENT: EVENTS

REPORTS TO: EVENTS SUPERVISOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Usher will safely and courteously escort venue guests to their seats and will assist with the operation of events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greets guests and assists them in finding their seats
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations
• Assists any ADA guests or any other special needs to and from their seats
• Ensures all walkways, aisles and designated seating areas are clean and free of debris
• Calmly assists with disputes involving tickets and seats
• Assists with guest complaints or concerns and reports to management
• Monitors events for unruly behavior and reports to management
• Watches for safety or security issues and reports to management
• Assist and transport guests as needed around the facility during event
• Performs other work-related duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be outgoing and able to provide exceptional customer service
• Must be able to adhere to a schedule, arrive on time for events and stay for the duration of events
• Must be able to successfully complete provided on-the-job training
• Ability to learn venue layout and operating guidelines
• Must be at least 18 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Prolonged periods of standing and walking
• Must be able to lift and/or move up to 25 pounds
• Facility has intermitted noise