Guest Experience Usher - Live Event Seating

The Sports Facilities Advisory & Management; Rosenberg (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Fort Bend Epicenter in Rosenberg, Texas seeks an energetic Usher to safely escort guests to seats and assist with event operations. This part-time, non-exempt position reports to the Events Supervisor and is based at the Fort Bend Epicenter venue.

Responsibilities include greeting guests, guiding them to seats, locating exits and amenities, aiding ADA guests, maintaining walkways, and handling simple disputes with tact. Availability for events is essential.

Qualifications

• Must provide exceptional customer service.
• Must adhere to event schedule and stay for duration.
• Must complete on-the-job training.
• Ability to learn venue layout and operating guidelines.

Responsibilities

• Greets guests and assists them in finding their seats
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations
• Assists ADA guests or any other special needs to and from their seats
• Ensures all walkways, aisles and designated seating areas are clean and free of debris
• Calmly assists with disputes involving tickets and seats
• Assists with guest complaints or concerns and reports to management
• Monitors events for unruly behavior and reports to management
• Watches for safety or security issues and reports to management
• Assist and transport guests as needed around the facility during event
• Performs other work-related duties as assigned by management

Skills

Customer service

Punctuality

On-the-job training

Venue layout

Safety awareness

Job description

Fort Bend Epicenter in Rosenberg, Texas seeks an energetic Usher to safely escort guests to seats and assist with event operations. This part-time, non-exempt position reports to the Events Supervisor and is based at the Fort Bend Epicenter venue.

Responsibilities include greeting guests, guiding them to seats, locating exits and amenities, aiding ADA guests, maintaining walkways, and handling simple disputes with tact. Availability for events is essential.