Part-Time Event Usher: Guest Experience & Safety

The Sports Facilities Companies; Virginia Beach (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

The Sports Facilities Companies seek an Usher at Virginia Beach Sports Complex to support events by greeting guests, guiding them to seats, and assisting with exits and concessions.

This part-time role requires outstanding customer service, reliability to work event schedules, the ability to learn the venue layout and operating guidelines, and a focus on safety and courtesy for all guests, including ADA patrons.

Qualifications

• Must be outgoing and able to provide exceptional customer service.
• Must adhere to a schedule, arrive on time for events and stay for the duration of events.
• Must successfully complete provided on-the-job training.
• Ability to learn venue layout and operating guidelines.
• Must be at least 18 years of age.

Responsibilities

• Greets guests as they enter and exit and assist them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concessions.
• Assists ADA guests or other guests with special needs to and from their seats.
• Ensures walkways, aisles and seating areas are clean and debris-free.
• Calmly assists with disputes involving tickets and seats.
• Reports guest complaints or concerns to management.
• Monitors events for unruly behavior and reports to management.
• Watches for safety or security issues and reports to management.
• Performs other duties as assigned by management.
• Assist and transport guests around the facility during events.

Skills

Customer service

Punctuality

On-the-job training

Learn venue layout

18+ years old

Job description

The Sports Facilities Companies seek an Usher at Virginia Beach Sports Complex to support events by greeting guests, guiding them to seats, and assisting with exits and concessions.

This part-time role requires outstanding customer service, reliability to work event schedules, the ability to learn the venue layout and operating guidelines, and a focus on safety and courtesy for all guests, including ADA patrons.