Event Usher & Guest Experience Host

The Sports Facilities Advisory & Management; Rosenberg (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, in Rosenberg, TX. The Usher will safely and courteously escort venue guests to their seats and assist with the operation of events.

The role requires greeting guests, helping locate seats and amenities, assisting ADA guests, keeping walkways clear, resolving disputes, and reporting issues to management. Part-time, non-exempt, 18+ years old.

Qualifications

• Must be outgoing and provide exceptional customer service.
• Must be able to adhere to a schedule and stay for the duration of events.
• Must be able to complete on-the-job training.
• Ability to learn venue layout and operating guidelines.

Responsibilities

• Greets guests and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and food & beverage locations.
• Assists ADA guests or guests with special needs to and from their seats.
• Monitors walkways and seating areas for safety and cleanliness.
• Calmly resolves seating disputes and reports concerns to management.
• Supports event staff and transports guests as needed during events.

Skills

Customer service

Team player

Reliable & punctual

Guest assistance

Job description

Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, in Rosenberg, TX. The Usher will safely and courteously escort venue guests to their seats and assist with the operation of events.

The role requires greeting guests, helping locate seats and amenities, assisting ADA guests, keeping walkways clear, resolving disputes, and reporting issues to management. Part-time, non-exempt, 18+ years old.