Event Ticketing & Usher – Guest Experience

Mesquite Gaming LLC; Mesquite, Northern (NV, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Mesquite Gaming LLC is seeking at-venue staff to sell and distribute event tickets from Box Office or other locations. You will verify tickets, issue wristbands, and help guests find seating in the correct sections.

The role requires friendly, efficient service across indoor and outdoor settings. You will handle cash and card transactions, operate a ticketing system, and respond to guest questions while maintaining accurate billing and orderly Box Office operations.

Qualifications

• Must be able to handle cash and credit card purchases through POS system.
• Must be customer service and team oriented.
• Must be able to work indoors and outdoors in extreme temperatures, hot and cold, while standing and walking for long periods.
• Must be able to read and communicate instructions to guests verbally in English.

Responsibilities

• Sell event tickets through various transaction methods, i.e., cash, credit card, comp, etc., while using ticketing system.
• Provide information about the events and properties.
• Respond to guest requests in a friendly, welcoming, and competent manner.
• Accurately maintain billing and other required information.
• Maintain Box Office organization and supplies.
• Other job-related duties as assigned and instructed by management.
• Walk guest to proper section for seating.
• Provide additional assistance if necessary.
• Other job-related duties as assigned and instructed by management.
• Verify ticket and provide proper wristband.
• Provide additional assistance if necessary.
• Other job-related duties as assigned and instructed by management.

Skills

Cash handling

Customer service

Team oriented

English communication

Tools

POS system

Ticketing system

Job description

Mesquite Gaming LLC is seeking at-venue staff to sell and distribute event tickets from Box Office or other locations. You will verify tickets, issue wristbands, and help guests find seating in the correct sections.

The role requires friendly, efficient service across indoor and outdoor settings. You will handle cash and card transactions, operate a ticketing system, and respond to guest questions while maintaining accurate billing and orderly Box Office operations.