Event Technology & Venue Support Specialist

asmglobal; New York (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Legends Global seeks an on-site support specialist to provide level 1 & 2 support for point-of-sale systems, ensuring operational readiness before events. You will diagnose hardware and software issues, perform replacements, and implement improvements across events.

The role requires strong analytical and communication skills, the ability to manage multiple tasks, and a proactive approach to maintaining system reliability in a fast-paced environment.

Qualifications

• Solid analytical and problem-solving abilities; able to organize, manage, and complete multiple tasks efficiently.
• Strong verbal and written communication; able to establish and maintain relationships with internal and external stakeholders.
• Comfort with using Microsoft applications and POS systems to diagnose issues and implement fixes.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary.
• Initiates and implement improvements to areas of responsibility.
• Conduct venue walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware & hardware errors and breakage.
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical skills

Problem solving

Time management

Communication skills

Stakeholder management

Tools

MS Office

POS hardware troubleshooting

Diagnostics tools

Job description

Legends Global seeks an on-site support specialist to provide level 1 & 2 support for point-of-sale systems, ensuring operational readiness before events. You will diagnose hardware and software issues, perform replacements, and implement improvements across events.

The role requires strong analytical and communication skills, the ability to manage multiple tasks, and a proactive approach to maintaining system reliability in a fast-paced environment.