Venue Technology & Operations Support Specialist

asmglobal; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Legends is a holistic agency delivering solutions for legendary brands, with a focus on 360-degree service for events and venues. This role provides level 1 and 2 support for point-of-sale systems and ensures systems are operational before and during events.

You will conduct venue walk-throughs, replace defective hardware, diagnose software, firmware, and hardware issues, and contribute to safety training and standards.

Qualifications

• Strong analytical and problem-solving skills with ability to manage multiple tasks.
• Excellent verbal and written communication; build relationships with stakeholders.
• Ability to adapt to environment changes immediately.
• Strong presentation skills.
• Proficient in Microsoft Office.
• Ability to stand, walk long distances, and lift at least 50 lbs.
• Commitment to safety policies and training.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems.
• Initiates and implement improvements to areas of responsibility.
• Conduct venue walk-through to ensure all systems are operational prior to and during events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware & hardware errors and breakage.
• Maintain a thorough knowledge of the organization and adheres to all standards and practices.

Skills

Analytical & problem-solving

Communication skills

Adaptability

Public speaking

Microsoft Office

Physical stamina

Job description

Legends is a holistic agency delivering solutions for legendary brands, with a focus on 360-degree service for events and venues. This role provides level 1 and 2 support for point-of-sale systems and ensures systems are operational before and during events.

You will conduct venue walk-throughs, replace defective hardware, diagnose software, firmware, and hardware issues, and contribute to safety training and standards.