Venue Tech Support & Systems Assistant

ASM Global; West Palm Beach (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Legends Hospitality, LLC seeks a capable venue technology support professional to provide level 1–2 assistance for our point-of-sale systems. You will troubleshoot hardware and software issues, participate in pre-event checks, and ensure systems run smoothly during events.

The role requires strong analytical and communication skills, the ability to manage several tasks, and a hands-on approach to hardware replacement and system improvements.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide level 1 & 2 support for point-of-sale system problems and escalate when needed.
• Initiates and implement improvements to areas of responsibility.
• Conduct venue walk-through to verify systems are operational before and during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware and hardware errors and breakages.

Skills

Analytical skills

Problem-solving

Task management

Verbal communication

Written communication

Stakeholder management

Tools

Microsoft Office

Job description

Legends Hospitality, LLC seeks a capable venue technology support professional to provide level 1–2 assistance for our point-of-sale systems. You will troubleshoot hardware and software issues, participate in pre-event checks, and ensure systems run smoothly during events.

The role requires strong analytical and communication skills, the ability to manage several tasks, and a hands-on approach to hardware replacement and system improvements.